Terms and Conditions

Brompton Man and Van Terms and Conditions

These Terms and Conditions set out the basis on which Brompton Man and Van provides man and van, removal, delivery and related services. By making a booking or allowing work to begin, you agree that these Terms and Conditions will apply to all services supplied to you.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person, company or organisation that requests or accepts a quotation or booking for services from Brompton Man and Van.

Services means any man and van, removal, transport, loading, unloading, packing, delivery, collection, or related services provided by Brompton Man and Van.

Goods means any items, belongings, furniture, equipment, packages or materials transported or handled by Brompton Man and Van on behalf of the Customer.

Quotation means a price estimate or fixed price issued by Brompton Man and Van, whether verbally or in writing.

Vehicle means any van or other vehicle used by Brompton Man and Van to perform the Services.

2. Scope of Services

Brompton Man and Van provides man and van and removal services for residential and commercial moves, collections and deliveries, and light haulage within its operating area. Services may include loading and unloading of Goods, local and regional transport, and, if agreed, basic packing and unpacking assistance.

The exact Services to be provided will be set out in the Quotation or booking confirmation. Any additional tasks requested on the day that were not previously agreed may incur extra charges and will be carried out at the discretion of the driver or operative.

3. Booking Process

3.1 All bookings are subject to availability and are only confirmed when Brompton Man and Van issues a confirmation and you accept the Quotation or agree to proceed.

3.2 When making a booking, you must provide accurate information, including but not limited to:

Full collection and delivery addresses.

Type of property, floor level, and access details at all locations.

Parking arrangements and any restrictions such as permits, loading bays, height limits or time limits.

A reasonably accurate description, list or volume estimate of the Goods.

Any particularly heavy, large, fragile, or valuable items.

3.3 If the details supplied at the time of booking are incomplete or inaccurate, Brompton Man and Van reserves the right to adjust the price, change the vehicle allocation, add additional staff, or, where necessary, decline or cancel the job.

3.4 It is your responsibility to obtain any necessary permissions or authorisations for access, parking, or entry at collection and delivery locations. Brompton Man and Van will not be liable for delays, additional costs, or inability to complete the work caused by lack of such permissions.

4. Quotations and Pricing

4.1 Quotations may be provided as a fixed price or on an hourly-rate basis with minimum hire periods. The basis of the Quotation will be stated at the time of booking.

4.2 Quotations are given on the assumption that:

Reasonable and safe access is available to the property and to all rooms involved.

The work can be carried out using normal access routes without the need for specialist equipment.

The volume and nature of the Goods does not materially exceed the description given at the time of booking.

4.3 Brompton Man and Van may amend the price if:

There are delays not caused by Brompton Man and Van, such as waiting for keys, restricted access, or your failure to be present.

Additional Goods or services are added that were not included in the original Quotation.

Parking, toll, congestion, or access charges increase or apply unexpectedly.

4.4 All prices are exclusive of parking fees, congestion charges, tolls, or other access fees unless expressly stated otherwise. Such costs will be charged in addition to the Quotation where applicable.

5. Payments

5.1 Unless otherwise agreed in writing, payment is due either in advance or on completion of the Services on the same day. For some bookings, a deposit or full prepayment may be required to secure the booking.

5.2 Brompton Man and Van accepts payment by methods notified to you at the time of booking. Cash payments may be accepted only if agreed in advance.

5.3 If payment is not received when due, Brompton Man and Van reserves the right to:

Refuse to start the job or to cease work until satisfactory payment arrangements are made.

Apply reasonable late payment charges and interest where applicable.

Withhold delivery of Goods until payment is made in full, where lawful to do so.

5.4 For business and account customers, payment terms will be agreed separately. Failure to pay in accordance with agreed terms may result in suspension of Services and the application of late payment fees and recovery costs.

6. Cancellations and Amendments

6.1 You may cancel or amend a booking by giving notice to Brompton Man and Van. The following cancellation rules generally apply unless otherwise agreed in writing:

If you cancel more than 48 hours before the scheduled start time, any deposit paid may be refunded or transferred to a new date at the discretion of Brompton Man and Van.

If you cancel within 24 to 48 hours of the scheduled start time, a cancellation fee may be charged, which may be up to 50 percent of the quoted price.

If you cancel within 24 hours of the scheduled start time or fail to be present, up to 100 percent of the quoted price may be charged.

6.2 If you wish to reschedule a booking, Brompton Man and Van will use reasonable efforts to accommodate a new date and time, subject to availability. Rescheduling at short notice may attract additional charges if it causes loss of opportunity or other costs.

6.3 Brompton Man and Van may cancel or postpone a booking without liability if affected by events beyond its reasonable control, including severe weather, accidents, vehicle breakdown, illness, traffic disruption, or safety concerns. In such cases, an alternative date or a refund for any prepayments will be offered.

7. Customer Obligations

7.1 You are responsible for:

Ensuring that all Goods are packed safely and securely, unless packing has been specifically included in the Services.

Removing or securing any loose fittings, fixtures, or items that could be damaged during moving.

Clearly labelling any fragile items and providing handling instructions in advance.

Being present or appointing a representative at collection and delivery addresses for the duration of the job.

7.2 If you or your representative are not present, Brompton Man and Van will not be responsible for any loss, damage, or incorrect placement of Goods, and may, at its discretion, leave the Goods at what it considers to be a safe location.

7.3 You must not ask Brompton Man and Van staff to carry out any unlawful or unsafe task, including moving items that are excessively heavy or hazardous without proper equipment or clearance.

8. Items Not Accepted for Transport

8.1 Unless expressly agreed in writing before the booking, Brompton Man and Van will not transport:

Explosive, flammable, corrosive or hazardous substances.

Illegal goods or contraband.

Live animals, plants, or perishable food items.

Cash, precious metals, jewellery, important documents, or items of exceptional value.

8.2 If such items are found among the Goods without prior agreement, Brompton Man and Van may refuse to transport them or may unload and leave them at your premises. You will be responsible for any resulting delays, costs, or losses.

9. Waste and Environmental Regulations

9.1 Brompton Man and Van is not a general waste disposal company and will not remove or transport household refuse, builder's waste, or other controlled waste unless explicitly agreed and carried out in compliance with applicable waste regulations.

9.2 Any disposal of unwanted items must be agreed in advance. Where disposal services are provided, they will be conducted in accordance with relevant environmental and waste laws. Additional charges will apply for any disposal or recycling service.

9.3 You agree not to present any Goods for disposal or removal that are classified as hazardous waste or require specialist handling, unless this has been disclosed and agreed in advance. Any breach of this requirement may result in additional charges, refusal to carry the items, or the termination of the Services.

10. Liability for Loss and Damage

10.1 Brompton Man and Van will exercise reasonable care and skill in handling and transporting your Goods. However, you acknowledge that man and van and removal services involve inherent risks of minor damage or wear and tear.

10.2 Brompton Man and Van will not be liable for:

Loss or damage arising from your failure to adequately pack, secure or protect Goods.

Damage to items that are inherently fragile, poorly constructed, or unsuitable for transport.

Loss or damage caused by defects in the Goods or by normal wear and tear.

Indirect or consequential loss, such as loss of profit, loss of business, or loss of opportunity.

10.3 Any apparent loss or damage must be reported to Brompton Man and Van as soon as reasonably possible and, in any event, within 48 hours of completion of the Services. You must provide reasonable evidence and details to support any claim.

10.4 Where Brompton Man and Van is found liable for loss or damage to Goods, its liability will be limited to a reasonable repair or replacement cost, capped at an amount proportionate to the value of the affected item or items, and subject to any overall limit specified in the Quotation or booking documents.

10.5 Brompton Man and Van will not be liable for delays or failure to perform caused by circumstances beyond its reasonable control, including traffic conditions, road closures, weather, accidents, or delays caused by third parties.

11. Damage to Property

11.1 Brompton Man and Van will take reasonable care to avoid damage to property, including floors, walls, doors, staircases and fixtures, while carrying out the Services.

11.2 You are responsible for protecting vulnerable surfaces and areas where reasonably practicable, for example by covering floors or removing obstacles. If you are concerned about a specific area, you must notify Brompton Man and Van before work begins.

11.3 Brompton Man and Van will not be liable for superficial damage to decoration, minor marks or scuffs that are an unavoidable consequence of moving large or heavy items through confined spaces, provided reasonable care has been taken.

12. Parking, Fines and Access Charges

12.1 You are responsible for arranging suitable parking and access for the Vehicle at all locations. If parking permits or visitor passes are required, they must be provided by you in advance or on the day.

12.2 Any parking fines, penalties, congestion charges, tolls, or similar costs incurred as a direct result of insufficent or incorrect information or failure to provide lawful parking arrangements may be charged to you in addition to the agreed price.

13. Insurance

13.1 Brompton Man and Van maintains appropriate insurance cover as required for its operations. Details may be provided on request.

13.2 You are encouraged to arrange your own contents or removals insurance for higher value items or full peace of mind, especially for larger moves or where Goods are of significant financial or sentimental value.

14. Complaints

14.1 If you are dissatisfied with any aspect of the Services, you should raise the issue with the driver or operative on the day where possible, so that an attempt can be made to resolve the matter immediately.

14.2 If the issue cannot be resolved at the time, you should submit your complaint as soon as reasonably possible after the job, providing full details and any supporting evidence. Brompton Man and Van will investigate and respond within a reasonable period.

15. Data Protection and Privacy

15.1 Brompton Man and Van will collect and use your personal information only for the purposes of managing your booking, providing the Services, processing payments, and handling enquiries or complaints.

15.2 Your details will not be sold to third parties. Information may be shared only where necessary with trusted partners involved in providing the Services, or where required by law.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the Services provided, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 You and Brompton Man and Van agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

17. General Provisions

17.1 Brompton Man and Van may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking.

17.2 If any provision of these Terms and Conditions is held to be invalid or unenforceable by a court, the remaining provisions shall continue in full force and effect.

17.3 No failure or delay by Brompton Man and Van in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.

17.4 These Terms and Conditions, together with any Quotation or booking confirmation, constitute the entire agreement between you and Brompton Man and Van in relation to the Services and supersede any prior discussions or understandings.