Privacy Policy

Brompton Man and Van Privacy Policy

This Privacy Policy explains how Brompton Man and Van collects, uses, stores and protects personal data about its customers. It applies to all Brompton Man and Van customers in our service area who use or enquire about our man and van, removals or related services.

We are committed to complying with the UK General Data Protection Regulation and the Data Protection Act 2018 and to ensuring that your personal data is handled lawfully, fairly and transparently.

Who this policy applies to

This Privacy Policy applies to individuals who are customers, prospective customers, or individuals acting on behalf of a business customer of Brompton Man and Van in our service area. By contacting us, requesting a quote, booking a service or otherwise providing us with personal data, you acknowledge that you have read and understood this Privacy Policy.

Types of personal data we collect

We only collect personal data that is necessary for us to provide and manage our services. The types of personal data we may collect include:

Identification and contact details such as your name, postal address, pick up and delivery addresses, and any other address relevant to the service, and any other contact information you choose to provide.

Booking and service information such as details of your requested move or transport, access details for properties, dates and times of your booking, inventory or descriptions of items to be moved, and instructions or special requirements you provide.

Communication records such as information you provide when you contact us, request a quote, make a complaint, or give feedback. This may include information communicated via telephone, messaging services, or forms.

Payment and transaction information such as payment confirmations, invoices, and records of the services purchased. We do not store full payment card details; payment details are handled by secure payment processors.

Technical and usage information such as basic device or browser information, and information about how you interact with our website or online content, where this is collected through standard logging or analytics tools.

How we collect your personal data

We collect personal data directly from you when you request a quote, make a booking, communicate with us, or give us information in the course of receiving our services. We may also receive personal data indirectly when someone else books a service on your behalf and provides your details for the booking.

Lawful basis for processing

We process your personal data only when we have a lawful basis to do so. Depending on the context, we rely on the following lawful bases:

Contract. We process your personal data to take steps at your request before entering into a contract, and to perform our contract with you. This includes arranging quotes, scheduling and carrying out bookings, taking payment, and communicating with you about our services.

Legal obligation. We may process certain personal data to comply with legal and regulatory requirements, such as tax and accounting rules, and to respond to lawful requests from public authorities.

Legitimate interests. We may process personal data where it is necessary for our legitimate business interests, and where your interests and fundamental rights do not override those interests. This can include managing and improving our services, handling customer queries and complaints, protecting our business, and keeping records of our interactions.

Consent. In limited circumstances, we may rely on your consent for specific forms of processing, for example where we send you certain types of marketing communications that are not based on our legitimate interests. When we rely on consent, you may withdraw it at any time.

How we use your personal data

We use your personal data for the following purposes:

To provide quotes, arrange and deliver our man and van and related services, including planning routes, organising staff and vehicles, and managing bookings.

To communicate with you about your enquiries, bookings, changes to services, and any issues that arise.

To manage payments, invoicing and accounting processes and to maintain accurate business and financial records.

To improve our services, including by analysing typical booking patterns, responding to feedback, and training staff.

To maintain the security and integrity of our operations, including preventing fraud or misuse of our services, and managing disputes or claims.

To comply with legal and regulatory obligations that apply to our business.

Data sharing and processors

We do not sell your personal data. We may share your personal data with trusted third parties who act as data processors or independent controllers, only where this is necessary and subject to appropriate safeguards.

Service providers acting as processors. We may use third party companies to help us deliver our services and operate our business, such as payment processors, accounting or invoicing providers, customer management systems, secure data storage providers, and IT or communications services. These processors act on our instructions and are contractually required to keep your personal data secure and to use it only for the purposes we specify.

Professional advisers and authorities. Where necessary, we may share data with professional advisers such as accountants or legal advisers, or with public authorities where we are legally required to do so or where it is necessary to establish, exercise or defend legal claims.

Other third parties. In some circumstances, for example in the context of a business sale or restructuring, your personal data may be shared with parties involved in that process, subject to confidentiality obligations and only to the extent permitted by law.

International transfers

Where we use service providers located outside the United Kingdom or the European Economic Area, or where personal data is otherwise transferred internationally, we take steps to ensure that appropriate safeguards are in place to protect your personal data, such as relying on adequacy decisions or entering into standard contractual clauses approved by relevant regulators.

Data retention

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of meeting legal, accounting or reporting requirements.

In general, we retain booking and transaction records for a period consistent with tax and accounting laws. Communications and enquiry records are kept for a reasonable period to handle follow up queries, disputes or complaints and to improve our services.

When personal data is no longer needed, we will securely delete it or anonymise it so that it can no longer be associated with you.

How we protect your data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, misuse or disclosure. These measures include limiting access to personal data to those staff and processors who need it for their role, using secure systems and tools, and training staff on data protection responsibilities.

Your data protection rights

Under data protection laws, you have a number of rights in relation to your personal data. Subject to certain conditions and exemptions, you may have the right to:

Access your personal data and receive information about how it is processed.

Request correction of inaccurate or incomplete personal data we hold about you.

Request deletion of your personal data where there is no good reason for us to continue processing it, for example where you successfully object to its processing, or where we no longer need it.

Object to processing of your personal data where we are relying on legitimate interests, and you believe that your particular situation gives rise to grounds to object.

Request restriction of processing of your personal data, for example while we check its accuracy or the reasons for processing.

Request the transfer of your personal data to you or to another provider in a structured, commonly used and machine readable format, where this is technically feasible and the processing is based on consent or contract and carried out by automated means.

Withdraw consent where we rely on consent to process your personal data. Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.

You also have the right to lodge a complaint with a data protection supervisory authority if you are concerned about how we handle your personal data.

Children

Our services are intended for adults and are not directed to children. We do not knowingly collect personal data relating to children. If we become aware that we have collected personal data about a child without appropriate consent, we will take steps to delete it.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the services we offer. Any updated policy will take effect from the date it is published. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.