Brompton Man And Van Terms and Conditions

These Terms and Conditions set out the basis on which Brompton Man And Van provides domestic and commercial transport, removal, and related man and van services. By making a booking, you agree to be bound by these terms. They are intended to keep the service clear, fair, and practical for both parties. Please read them carefully before confirming any job.

In these terms, “we”, “us”, and “our” refer to Brompton Man And Van. “You” and “your” refer to the customer, account holder, or person placing the booking. These terms apply to all service requests unless we agree otherwise in writing. If any part of these terms is held to be unenforceable, the remaining provisions will continue in full force.

Our service may include loading, transporting, unloading, and other agreed logistics support. Any additional tasks, special handling, waiting time, or extra labour must be discussed and confirmed before the job begins. We may refuse or suspend any service if the booking information is incomplete, inaccurate, unsafe, or unlawful.

1. Booking Process

A booking is not confirmed until we accept it and, where required, receive any requested deposit or pre-authorisation. The booking process may be completed by phone, email, online enquiry, or other accepted method. When you make a booking, you must provide accurate details, including collection and delivery addresses, access conditions, item descriptions, any parking restrictions, and whether fragile or heavy items are involved.

We rely on the information you provide to estimate labour, vehicle size, timing, and pricing. If the details change before the move, you must notify us as soon as possible. Changes may affect the quotation, availability, and completion time. We do not guarantee specific arrival times unless a fixed time slot has been expressly agreed in writing.

Any quotation provided is based on the information available at the time. If the job on the day materially differs from the description supplied, we may revise the price, adjust the service, or decline to proceed. This includes, but is not limited to, additional flights of stairs, restricted access, long carrying distances, extra stops, or items requiring specialist handling.

2. Customer Responsibilities

You are responsible for ensuring that the goods to be moved are suitably packed, secured, and ready for transport unless we have expressly agreed to provide packing services. Delicate items should be protected appropriately. We are not liable for damage arising from inadequate packing, pre-existing weakness, poor assembly, or inherent defects in the items.

You must ensure that items are lawful to move and that you have the right to instruct us to transport them. You must not include prohibited, dangerous, illegal, stolen, or undeclared hazardous goods. You must also ensure that the destination and access arrangements are available for our team at the scheduled time, including any necessary permits, building permissions, or loading arrangements where applicable.

You should be present, or have an authorised representative present, at both collection and delivery unless otherwise agreed. If nobody is available to provide access, sign for items, or resolve issues, delays and additional charges may apply. Any instructions given on site by you or your representative will be treated as authorised instructions.

3. Payments and Charges

All prices are quoted in pounds sterling unless otherwise stated. Prices may be fixed or estimated depending on the information supplied and the nature of the service. Unless a written quotation states otherwise, charges may include labour, vehicle use, waiting time, fuel, parking-related costs, congestion-related costs where applicable, tolls, and any agreed extras.

Payment terms will be confirmed at the time of booking. We may require full or partial payment in advance for certain bookings, including larger jobs, weekend work, urgent jobs, or services involving third-party costs. Where payment is due on completion, it must be made immediately unless we agree otherwise. We may accept bank transfer, card payment, or other approved methods, but we are not obliged to accept cash unless previously agreed.

If payment is overdue, we may suspend further services, recover reasonable collection costs, and charge interest on overdue sums at the statutory rate where permitted by law. You are responsible for ensuring that payment details are valid and sufficient funds are available. Any disputes about an invoice must be raised promptly and in good faith; disputed amounts that are not genuinely contested remain payable on time.

4. Cancellations, Amendments, and Delays

You may cancel or amend a booking by giving reasonable notice. The amount of notice required may depend on the size, timing, and complexity of the service. If you cancel at short notice, we may charge a cancellation fee to cover administration, reserved vehicle time, staff allocation, and any non-refundable costs we have already incurred.

If we arrive and are unable to complete the job because of your actions or omissions, including inaccessible premises, inaccurate booking details, unpaid charges, or failure to provide necessary authority, this may be treated as a late cancellation or aborted job. In such cases, a call-out fee, waiting charge, or partial service charge may apply. We will act reasonably in assessing any such fee.

We may need to reschedule or postpone a job due to circumstances beyond our control, including severe weather, traffic disruption, vehicle breakdown, staff illness, road closures, or legal restrictions. Where this happens, we will endeavour to notify you promptly and offer an alternative time. We will not be liable for losses arising from a delay caused by events outside our reasonable control.

5. Service Standards and Liability

We will use reasonable care and skill in carrying out the service. However, transport and removal work always involves some risk, and certain losses cannot be excluded entirely. Our responsibility is limited to direct loss or damage caused by our proven negligence or wilful misconduct, and then only to the extent permitted by law.

We are not liable for indirect or consequential loss, including loss of profit, loss of opportunity, business interruption, emotional distress, or loss arising from delay, unless such liability cannot lawfully be excluded. We are also not liable for damage caused by items being improperly packed, insecurely loaded by you, or left unstable due to their own condition, design, or age.

If you believe an item has been damaged by us, you must notify us as soon as reasonably possible and in any event within a reasonable period after delivery. You should retain damaged goods and packaging for inspection if requested. Any claim must be supported by reasonable evidence, including photographs and a description of the item, the damage, and the circumstances in which it occurred.

6. Insurance, Risk, and Exclusions

Risk in the goods remains with you unless and until it is accepted by us for loading, transport, or storage as part of the agreed service. If you request that we handle unusually valuable, fragile, or irreplaceable items, you must tell us before the booking is confirmed. Additional conditions, higher service charges, or separate cover may be required.

We may decline to carry items that are excessively heavy, unstable, over-sized, contaminated, or otherwise unsafe to move without specialist equipment. We are not liable for any loss arising from your failure to disclose the nature, weight, or condition of items. Any estimate of vehicle capacity or team size is based on the information you provide and may be revised if the actual load differs.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under English law. Where any exclusion or limitation is not enforceable, it shall be applied to the fullest extent permitted by law.

7. Waste and Disposal Regulations

Where a booking includes removal of unwanted items, waste, packaging, or debris, you must ensure that the goods are correctly described. We will not remove controlled waste, hazardous waste, clinical waste, chemicals, asbestos, gas cylinders, paint, oils, batteries, or any other regulated material unless we have expressly agreed to do so and are legally permitted to handle it.

You are responsible for making sure that any waste handed to us is lawful to transport and dispose of. Under UK waste regulations, waste must be managed appropriately and should only be transferred to authorised facilities or processors. If items are misdescribed or mixed with prohibited materials, we may refuse collection, return the load, or require you to bear any resulting costs, penalties, or disposal charges.

Where we provide waste removal as part of a service, you agree that we may separate, sort, and process items as needed for lawful disposal or recycling. You must not place personal documents, confidential material, or items that require special destruction in waste unless you have told us in advance and we have agreed the handling method.

8. Conduct, Access, and Property Conditions

We expect a safe working environment. You must ensure that floors, stairways, driveways, lifts, and access routes are reasonably clear and safe to use. If our team considers a location unsafe, we may pause or refuse the service until the risk is reduced. Additional time spent waiting for safety issues to be resolved may be chargeable.

You must disclose any known hazards at the property, including weak flooring, low ceilings, narrow entrances, unsecured pets, infestations, or structures that may affect the move. We may take reasonable steps to protect property, but we do not accept responsibility for pre-existing damage, hidden defects, or ordinary wear associated with a careful removal service.

We may refuse to continue any job if our staff are subjected to abuse, harassment, threats, discrimination, or unsafe behaviour. In such circumstances, the job may be treated as cancelled by you, and full or partial charges may still apply. Our team’s safety and dignity are essential to providing a professional service.

9. Complaints and Claims

If you are unhappy with any aspect of the service, you should raise the issue promptly so that we can investigate it. We will review reasonable complaints in good faith and may request information, photographs, or other evidence to help assess what happened. Any remedy offered will depend on the facts, the contract terms, and the nature of the issue.

Where loss or damage is proven and liability is accepted, our remedy may, at our discretion and where lawful, include repair, replacement, partial refund, or other reasonable compensation. We will not compensate for speculative claims or losses not directly caused by our service. Any settlement discussions do not imply admission of liability unless expressly stated in writing.

Failure to notify us promptly may limit our ability to investigate and may affect any remedy available. You agree to take reasonable steps to reduce your own losses after an incident, including protecting damaged goods from further harm and cooperating with any investigation.

10. Force Majeure

We will not be liable for any failure or delay in performance caused by events outside our reasonable control. These may include extreme weather, fire, flood, epidemic, industrial action, road restrictions, acts of government, civil disorder, or the failure of utility, transport, or communication systems. In such cases, obligations affected by the event will be suspended for the duration of the event.

If a force majeure event continues for an extended period, either party may cancel the affected booking without further liability, except for payment for services already provided or costs already incurred. We will always seek a practical solution where possible, including rearrangement or partial completion if circumstances allow.

Nothing in this clause prevents either party from relying on any legal right that cannot be excluded by contract. This provision is intended to be interpreted fairly and reasonably in line with the rest of these terms.

11. General Provisions and Governing Law

We may update these terms from time to time. The version in force at the time of your booking will apply to that booking unless otherwise agreed in writing. If we do not enforce a right on one occasion, that does not mean we waive the right to enforce it later.

You may not assign your rights or obligations under these terms without our consent. We may assign or subcontract parts of the service where appropriate, provided this does not reduce the service standard agreed with you. Any notice under these terms should be given using the contact method used for the booking unless we agree another method.

Governing law: These Terms and Conditions and any dispute or claim arising from them shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer rights provide otherwise.